HowToGetHelp

Contents

  1. Before asking for help
  2. Unofficial Ubuntu links
  3. Debian links
  4. Gnome and KDE links
  5. General Linux links
  6. How to ask for help
  7. Where to ask for help
    1. IRC
    2. Mailing lists and Forums
    3. Qunu.com Experts
  8. Following up
  9. If you think you have found a bug

So, you're having a problem with your Ubuntu system. Don't panic! This page provides some starting points where you can find help.

Before asking for help

Unofficial Ubuntu links

Following is a selection of unofficial Ubuntu resource on the web, offering general information on Ubuntu. If you can't find what you are looking for in the official resources, you might find it here.

Debian links

Ubuntu is derived from Debian Linux. Find more information about Debian here.

Gnome and KDE links

Ubuntu uses Gnome as the windowing system, Kubuntu uses KDE. Find more information here.

General Linux links

Following is a selection of general Linux resources on the web.

How to ask for help

If none of these resources led you to a solution, take a moment to formulate your question before asking for help. This is important! If your question is unclear, you are less likely to receive answers. If someone does reply, they may need to ask for more information in order to help you. This process requires time and effort on both parts which could otherwise be avoided.

Here are some simple ideas which will help you to ask your question effectively:

A more detailed discussion of these and related ideas can be found here: [WWW] How To Ask Questions The Smart Way (Note: Don't ask authors Eric & Rick about Ubuntu: They're not Ubuntu help resources.)

Where to ask for help

IRC

IRC is the fastest way to get help, because you can converse "live" with other users about your problem.

When on IRC remember you may be talking to someone who is a lot older or a lot younger to you, from a different culture, it is an interesting place, if you watch what is going on for a few minutes you may find that you can get a better response. The people in these channels are volunteers. Please be aware there are a lot of questions, but only maybe few who might know the answer for you, and be available.

Mailing lists and Forums

The mailing lists and forums are discussion groups where users can correspond and hold longer conversations.

Qunu.com Experts

You can try get free, live help from the qunu.com experts at [WWW] http://www.qunu.com

Following up

Hopefully, after following this procedure, you will have arrived at a solution to your problem. However, there may still be work to be done. Perhaps you did not find your answer easily, and arrived at it only after much searching, or by receiving a direct answer from someone else. If so, think about how to make that information more readily available to the next person who encounters a similar problem. Perhaps a new entry in the FAQ, or a how-to article. HowDoc: Doc writing howto.

TODO: how to submit suggestions for placement of documentation

If you think you have found a bug

The ReportingBugs page will guide you on how to report it so that it can be fixed.


CategoryDocumentation

last edited 2007-02-12 17:20:26 by Sridhar19